We are Last Mile Solutions

With over 229.000 charging stations, 1.1 million charging cards, 125 million transactions and users in 22 countries, we have become the largest independent provider of e-mobility platforms in Europe.

We work with a flexible and highly skilled team that has built up years of expertise in this field. Because we are occupied with innovations on a daily basis, we all have the drive to further develop ourselves and our services

Our commitment to sustainability, efficiency, and innovation drives us to develop groundbreaking solutions that redefine the future of mobility.

We have been represented in Benelux since early 2009 and we are growing fast! And to support this growth, we want to strengthen our Benelux business with a Customer Success Manager.

Your role

As Customer Success Manager you will be responsible for nurturing key customers (In Benelux) after deal closure. In this varied job with many responsibilities, you will have contacts with existing customers about ongoing contracts, solutions and problems. There is daily contact with the Sales and Solutions colleagues about current and future projects. And you have frequent contact with the international Development and Support teams working from our HQ in Rotterdam.

Your main responsibilities

• Building and nurturing relationships with key customers.
• Up,- and cross-sell.
• Contract extensions and renegotiation.
• Collect and analyze customer feedback
• Share customer feedback with relevant internal stakeholders 

You recognize yourself in:

Skills:

• Strong customer orientation.
• Clear and effective communication.
• Exceptional (in/external) stakeholder management skills.
• Proven negotiation skills.
• Structured, strong planning and project management skills.
• Ability to translate technical issues into a language appropriate for the target audience.
• Proactive, strong team player, but also a self-starter.
• Fluent in Dutch and English.

Experience:

• Relevant Bachelor’s or Master’s degree (e.g. in economics and/or engineering).
• Experience and excellent achievements in Customer Success Management or related functions.
• Experience in the SaaS and/or EV Charging industry is a pre.
• At least 3 years of relevant work experience.

Other:

• Willingness to travel throughout Benelux approx. 4-8 days per month

And you recognize yourself in our core values:

• Empowering connections
• Owning our impact
• Explore with purpose

What you are looking for in a job

• A great challenge in the dynamic and sustainable sector of E-mobility
• Ambitious colleagues as sparring partners
• Training and development opportunities in an international environment
• Flexibility in working hours but also between working remotely and in the office
• 25 vacation-, and 13 extra ATV days (based on fulltime)
• Company Car
• A bonus plan
• A pension plan
• A great lunch in our bistro whether you are vegan, vegetarian, halal or have other requirement
• Sport lessons offered in office 3x a week and everyday use of the gym
• A good working atmosphere with enthusiastic and ambitious colleagues

Interested?
Apply here!

*VOG screening will be part of the recruitment procedure.