• Platform adoption & transaction growth

• Customer satisfaction (CSAT/NPS)

What you will do

Drive customer value and measurable outcomes

• Co-create success plans with partners, translating their strategic goals into clear KPIs and measurable outcomes.

• Track value realization (usage, performance, ROI) and proactively steer accounts to ensure targets are achieved.

• Use data and health signals to identify risks early and take action to prevent churn.
  

Lead proactive account engagement

• Act as the primary point of contact for operational and day-to-day stakeholders.

• Build strong relationships with both operational users and key decision-makers to ensure alignment with business objectives.

• Conduct structured Quarterly Business Reviews (QBRs) focused on impact, insights, and opportunities.
  

Increase product adoption and platform utilization

• Drive adoption of core and advanced platform capabilities to maximize partner value.

• Identify underutilization and guide partners on best practices, optimizations, and new use cases.

• Translate product capabilities into tangible operational and financial benefits.
  

Support renewals and expansion

• Safeguard renewals by demonstrating clear and ongoing value.

• Identify upsell and cross-sell opportunities based on partner maturity and evolving needs and collaborate closely with Partner Management to convert these opportunities.
  

Act as the voice of the partner

• Capture structured product feedback and market insights, feeding them back to Product and Development teams.

• Coordinate with Support and internal teams to ensure timely resolution of issues and a seamless customer experience.
  

Collaborate cross-functionally

• Work closely with Sales, Solutions, Product, and Support teams to ensure a smooth handover post-deal and long-term partner success.

• Contribute to improving internal processes, success playbooks, and scalability as the organization grows.

What you bring

Experience

• 3+ years of experience in e-mobility, EV charging, SaaS platform, or energy-tech environment.

• Strong understanding of:

  • CPO/MSP business models

  • Roaming ecosystems

  • Charging hardware and e-mobility product portfolios

  • Energy transactions and billing structures

• Experience managing B2B accounts in a structured portfolio model.

• Experience with data-driven account management (health scores, churn signals, KPIs).
  

Skills

• Strong consultative mindset, value-driven rather than sales-driven.

• Ability to translate technical platform capabilities into business impact.

• Excellent stakeholder management skills (operations to executive level).

• Analytical and structured in approach.

• Fluent in Dutch and English (French is a plus).

• Bachelor’s or master’s degree, or equivalent level demonstrated through professional experience and commercial responsibility (Economics, Engineering, Energy, Business, or similar).

Why join us?

• Be part of Europe’s leading EV charging and energy transaction platform.

• A dynamic and innovative work environment in a rapidly evolving industry.

• Work with a team of dedicated, inquisitive and trusted professionals.

• Professional growth opportunities and resources to support your career.

• Competitive compensation and benefits

  • Attractive salary

  • Bonus scheme

  • Pension plan (partly paid by the employer)

  • Company car

  • Access to an employee equity participation program.

  • 25 vacation days and 13 ATV days (based on Fulltime work regime)

• Hybrid work model (Rotterdam HQ).

• Daily lunch in our office in the HQ.
  

Ready to make a difference?

Apply!
If you have any questions, please reach out to recruitment at jobs@lastmilesolutions.com

*A VOG (Certificate of Conduct)/Screening will be part of the recruitment procedure